Effective Date: June 2026

At Cadence Physio & Rehab, we are committed to protecting your privacy and safeguarding your personal and healthcare information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you visit our clinic, use our website (https://cadencephysiorehab.ca), or book services through our integrated platforms (such as the Jane App).

1. Information We Collect

We collect information necessary to provide you with safe, high-quality physiotherapy and rehabilitation care. This includes:

• Personal Contact Information: Your name, email address, phone number, date of birth, and home address.
• Medical & Health History: Intake forms, clinical notes, treatment plans, medical histories, and insurance claim information (e.g., ICBC or WorkSafeBC details).
• Payment Details: Billing information and transaction histories processed securely through our payment gateways.
• Website Usage Data: Information collected automatically through cookies, analytics tools (such as GA4), and behavioral tracking tools (heat maps) to monitor website functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following primary purposes:

• Providing Clinical Care: Assessing, treating, and managing your physical health and rehabilitation goals.
• Appointment Management: Scheduling, confirming, and sending reminders for your one-on-one appointments.
• Billing & Insurance: Processing payments and submitting direct billing requests to extended health providers, ICBC, or WorkSafeBC on your behalf.
• Website Optimization: Analyzing traffic patterns to reduce website “noise,” improve user navigation, and optimize conversion rates.

3. Disclosure of Your Information

Your health records are strictly confidential. We will only share your personal or medical information under the following circumstances:

• With Your Explicit Consent: For example, sharing progress reports with your family physician, specialist, or insurance provider.
• Legal Requirements: When required by law, regulation, or a court order.
• Trusted Third-Party Service Providers: Utilizing secure platforms like the Jane App to manage electronic medical records, scheduling, and billing securely. These platforms are fully compliant with Canadian privacy regulations (including PIPA and PIPEDA).

4. Data Security and Retention

We take physical, electronic, and procedural safeguards seriously to protect your information against loss, theft, and unauthorized access:

• Electronic medical records are encrypted and stored on secure, password-protected servers.
• We retain your personal and health information only as long as necessary to fulfill treatment purposes and to comply with the legal and regulatory retention requirements set by the College of Physical Therapists of British Columbia.

5. Your Rights

You have the right to control how your personal information is handled. You can request to:

• Access the personal and medical records we hold about you.
• Correct or update any inaccurate or incomplete personal information.
• Withdraw your consent for certain communications or marketing promotions (such as email newsletters) at any time.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us directly:

Cadence Physio & Rehab

Email: hello@cadencephysiorehab.ca
Phone: +1 (604) 738-4900
Address: #706-550 W Broadway, Vancouver, BC, V5Z 0E9, Canada